Booking and Cancellation Policy


These Terms and Conditions apply to any bookings made with DLS Physiotherapy ltd.

In these terms “DLS Physiotherapy” “us” “our” or “we” will mean DLS Physiotherapy ltd. “Customer” “you” or “your” will mean the person making the booking, whether  this is for them or another person. 

DLS Physiotherapy and the Customer acknowledge that these Terms and Conditions have been  given due consideration and that they are considered reasonable and fair to both parties. 

DSL Physiotherapy reserves the right to revise these Terms and Conditions from time to time. 


Bookings can be made online via our via social media pages or calling Danielle on 0783 3655 534.  If no slots are available at the time of booking, we will contact you to ask if you would like to  be placed on the waiting list. 

Regular weekly or monthly bookings can be made where slots are available. 

Any booking placed with us shall not be confirmed until this has been acknowledged by us  and payment has been received, at which time this will constitute a contract between us. 

To acknowledge your booking, we will send confirmation details to the email address  provided to us. We will also use this email address to contact you about the waiting list if  this is applicable. It is your responsibility to ensure that we have the correct email address. 

Payment/Fees – General 

The amount you pay to us is the fee described at the point of booking unless we have  otherwise agreed this with you. 

We will issue invoices to you for the amount due. Where this is a regular or repeated  booking, the invoice will be issued at the same time each month. Where this is a booking  that will be paid for from a personal budget we will issue invoices on the day. 

Our payment terms are no more than 7 days from date of invoice, although we do accept  payment on the day of the booking where this is within the 7 days period. 

We accept payment by: 

• BACS Transfer 

• Cash 

• Payment on the day via agreed methods. 

All payments to DLS Physiotherapy will be made without any set off, deduction, withholding or  counterclaim.

Unfortunately, if we issue an invoice and it is paid late, we reserve the right to charge late  payment interest on any outstanding invoice at the rate of 5% above the banking base rate  and we will charge a late payment administration fee of £25.00. 

Where an invoice remains unpaid, we will take necessary actions permitted to recover  unpaid invoice debts. 

Cancellations – General 

If a Customer wishes to cancel a booking, the refunds available will vary depending upon the  notice given. 

Notice given by Customer prior to booking date

Applicable fee / options

Less than 24 hours 

The full invoice amount is payable. 

No refund is given of any pre-payment.

Refund Criteria: 

Where a Customer has cancelled any previous bookings within the  preceding month, any refund is at the discretion of DLS Physiotherapy.

Covid-19 exemptions: Customers who are isolating or testing for Covid-19 will not be  charged for cancellations.  

Alterations or Cancellations by DLS Physiotherapy.

It may be necessary to change the booking or the date where circumstances are beyond our  control (e.g. extreme weather in winter months). In the unlikely event that this occurs and DLS Physiotherapy have to cancel a booking, a full refund will be provided unless the Customer  wishes to transfer, free of charge, to another date.

Liability limits 

The liability of DLS Physiotherapy will be limited to the amount of the fee actually paid by the  Customer. DLS Physiotherapy will not be liable for any additional expenses incurred by the  Customer.  

We use reasonable skills, care, and due diligence to provide the session and service to you.

Governing Law 

These Terms and Conditions are subject to and governed by the laws of England and Wales,  under the jurisdiction of the English Courts.

DSL Physiotherapy LTD

Company number 11953896

51 Cleasby Road, Menston, Ilkley, LS29 6HZ

Copyright © DSL Physiotherapy ltd 2021

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